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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Dynamics NEV keep cras...
Small and medium business | Business Central, N...
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Dynamics NEV keep crashing new system running Windows 11, compatible with ARM64

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Posted on by DC-30051639-0 2
Faulting application name: Microsoft.Dynamics.Nav.Client.exe, version: 9.0.44365.0, time stamp: 0x5679c09b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x1517c2e1
Faulting process id: 0x0x3614
Faulting application start time: 0x0x1DBD64E3406D516
Faulting application path: C:\Users\Patrick.Chan\AppData\Local\Apps\2.0\O1GR9B7A.Y3E\1EYHOY7N.M9W\prod.app_d58e274480afbfe9_0009.0000_30b10c0c436ea1e9\Microsoft.Dynamics.Nav.Client.exe
Faulting module path: unknown
Report Id: 45fdc4e4-d3b7-4181-ba4e-298f44ade17a
Faulting package full name:
Faulting package-relative application ID:
Categories:
Microsoft Dynamics NAV
  • Suggested answer
    Sohail Ahmed Profile Picture
    Sohail Ahmed 2,688 on at
    Dynamics NEV keep crashing new system running Windows 11, compatible with ARM64
     
    If this helps, please mark it as the verified answer ✅
  • Suggested answer
    Ramesh Kumar Profile Picture
    Ramesh Kumar 5,016 on at
    Dynamics NEV keep crashing new system running Windows 11, compatible with ARM64

    I am not sure how much it will help but please do below check

    .NET Framework issues — The 0x80131623 exception code often suggests an unhandled exception in managed code, possibly a corrupted .NET install or incompatible version.

    Missing or Unloaded Module — The "Faulting module name: unknown" suggests something required by the NAV client wasn't properly loaded.

    User Profile or Local Cache Issue — Sometimes NAV ClickOnce deployments cache corrupt user-specific data.

    Thanks, Ramesh

    If this was helpful, please check the "Does this answer your question?" box and mark it as verified.

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 295,155 Super User 2025 Season 1 on at
    Dynamics NEV keep crashing new system running Windows 11, compatible with ARM64
    Hi,
     
    If I'm not mistaken, version 9.0.44365.0 is NAV 2013. Is that correct? At least, this is a very old version. You can download the system requirements guide where Windows 8 is mentioned as supported operating system. It might be the case that some runtime DLLs are missing or not compatible. Anyway, Microsoft does not support NAV 2013 anymore and is not testing for compatibility.
     
    It is recommended to run a supported version of Dynamics which will the a current Business Central version.

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