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Service | Customer Service, Contact Center, Field Service, Guides Welcome to the Service forum!

Posted on by Scott_itD 622 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉  Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides How to create an appointment without triggering an email to the customer?

Posted on by SO-11060312-0 0

Our organisation has the need to create some appointments after they take place. All appointments automatically trigger an email to the customer, wh...

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Service | Customer Service, Contact Center, Field Service, Guides Time Zones and Resource Requirements

Last replied Posted on by David Shaw_UK 29

Hi all,   Regarding URS, it seems the Time From Promised and Time To Promised fields don't respect the Time Zone on the Calend...

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Service | Customer Service, Contact Center, Field Service, Guides Hide On-Demand Workflows and Flows From Run Flows Tab

Last replied Posted on by jim.corriveau@chest... 75

Hello,   To have a workflow run as part of a Business Process Flow it must be on-demand.  To allow one power automate flow to call a sec...

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Service | Customer Service, Contact Center, Field Service, Guides Case Quick Create Form is not displaying

Last replied Posted on by IA-30091025-0 3

Hi, I have a Quick Create form for Case records but when I go via a subgrid and click New Case it loads the case Main form   The Quick Create...

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Service | Customer Service, Contact Center, Field Service, Guides view notifications for chat and calls in Omnichannel for Customer Service

Posted on by jeffgreenrc 154

Hi, We are using  Omnichannel for Customer Service  solution. Currently, users are not able to see any missed chat or missed calls. &nb...

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Service | Customer Service, Contact Center, Field Service, Guides Email notifications send through "Track my Technician" feature

Last replied Posted on by HartmutE 24

Hello,   we are currently setting up a "Track my Technician" portal (we are not planning on providing self-scheduling at this time), and I ha...

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Service | Customer Service, Contact Center, Field Service, Guides Previous case owner in queue is not updating while reouting the queue

Last replied Posted on by CU09061655-0 2

1..First I have created the case  with round robin . Now it's assigned with a queue and a case owner.. step 1    2.. Then I have cha...

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Service | Customer Service, Contact Center, Field Service, Guides Linking Microsoft Teams Channel Communication to Cases in Dynamics 365

Last replied Posted on by Sushma Patole 246

We’re currently using the “New Connected Chat” feature in Dynamics 365 Customer Service, which works well for personal chats linked to Cases.  ...

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Service | Customer Service, Contact Center, Field Service, Guides Hiding Subjects under certain Parent Subjects for certain forms

Last replied Posted on by StephGill 12

Hi, has anyone managed to hide Subjects in the Subject/Case Type lookup depending on what form a user is using in a Dynamics 365 Model Driven App? ...

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