Service | Customer Service, Contact Center, Field Service, Guides

Posted on by SO-11060312-0 0

Our organisation has the need to create some appointments after they take place. All appointments automatically trigger an email to the customer, wh...

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Last replied Posted on by David Shaw_UK 29

Hi all,   Regarding URS, it seems the Time From Promised and Time To Promised fields don't respect the Time Zone on the Calend...

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Last replied Posted on by jim.corriveau@chest... 75

Hello,   To have a workflow run as part of a Business Process Flow it must be on-demand.  To allow one power automate flow to call a sec...

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Last replied Posted on by IA-30091025-0 3

Hi, I have a Quick Create form for Case records but when I go via a subgrid and click New Case it loads the case Main form   The Quick Create...

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Posted on by jeffgreenrc 154

Hi, We are using  Omnichannel for Customer Service  solution. Currently, users are not able to see any missed chat or missed calls. &nb...

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Last replied Posted on by HartmutE 24

Hello,   we are currently setting up a "Track my Technician" portal (we are not planning on providing self-scheduling at this time), and I ha...

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Last replied Posted on by CU09061655-0 2

1..First I have created the case  with round robin . Now it's assigned with a queue and a case owner.. step 1    2.. Then I have cha...

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Last replied Posted on by Sushma Patole 246

We’re currently using the “New Connected Chat” feature in Dynamics 365 Customer Service, which works well for personal chats linked to Cases.  ...

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Last replied Posted on by StephGill 12

Hi, has anyone managed to hide Subjects in the Subject/Case Type lookup depending on what form a user is using in a Dynamics 365 Model Driven App? ...

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