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Scott_itD
622
Community Manager
Welcome to the Service forum! We’re glad you're here! 🎉 Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...
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SO-11060312-0
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Our organisation has the need to create some appointments after they take place. All appointments automatically trigger an email to the customer, wh...
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David Shaw_UK
29
Hi all, Regarding URS, it seems the Time From Promised and Time To Promised fields don't respect the Time Zone on the Calend...
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jim.corriveau@chest...
75
Hello, To have a workflow run as part of a Business Process Flow it must be on-demand. To allow one power automate flow to call a sec...
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IA-30091025-0
3
Hi, I have a Quick Create form for Case records but when I go via a subgrid and click New Case it loads the case Main form The Quick Create...
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jeffgreenrc
154
Hi, We are using Omnichannel for Customer Service solution. Currently, users are not able to see any missed chat or missed calls. &nb...
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HartmutE
24
Hello, we are currently setting up a "Track my Technician" portal (we are not planning on providing self-scheduling at this time), and I ha...
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CU09061655-0
2
1..First I have created the case with round robin . Now it's assigned with a queue and a case owner.. step 1 2.. Then I have cha...
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Sushma Patole
246
We’re currently using the “New Connected Chat” feature in Dynamics 365 Customer Service, which works well for personal chats linked to Cases. ...
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StephGill
12
Hi, has anyone managed to hide Subjects in the Subject/Case Type lookup depending on what form a user is using in a Dynamics 365 Model Driven App? ...
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