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Service | Customer Service, Contact Center, Fie...
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Time Zones and Resource Requirements

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Posted on by 6
Hi all,
 
Regarding URS, it seems the Time From Promised and Time To Promised fields don't respect the Time Zone on the Calendar/ Work Hour Calendar of the Resource Requirement but rather the time zone of the User and/or device inserting the value. This is does not seem to be consistent nor intuitive when explicitly selecting the time zone of the resource requirement and then having to calculate the time difference of you (the user) and the RR's time zone when inserting the start time. Surely a better design would be to treat the Time To/From Promised as RR Time Zone related and not inserting user related as it makes it very difficult for central planners operating across many time zones requiring them to always calculate time differences or to keep switching their personal time zone to match the RR time zones they are booking.
 
Furthermore I have noticed that when inserting a value a Time Window Start and saving, the Time Zone value of the inserting user is automatically populated in the Time one for time window field rather than the Resource Requirement's calendar time zone, adjusting this has no effect, just adding more confusion to the design.
 
Any suggestions?
 
 

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